problem starting app

James Rose's Avatar

James Rose

16 Apr, 2011 02:25 PM via web

Here is a summary (also talking to you on twitter as 'whiteasianrose')

i purchased the app and opened it. immediately upon opening, a 'keep 10 seconds between reloads' notification pops up and keeps popping up in an infinite loop. additionally, an error box pops up with a 401: incorrect signature error. (the time and date are correct on my phone) this error box also keep popping up in an infinite loop.

below are some screen captures i took.

any help would be appreciated

thank youi;

james

  • Carbon_2011-16-04_100347_thumb carbon_2011-16-04_100347.png 28.9 KB
  • Carbon_2011-16-04_100352_thumb carbon_2011-16-04_100352.png 31.7 KB
  • Carbon_2011-16-04_100356_thumb carbon_2011-16-04_100356.png 28.4 KB
  1. Support Staff 2 Posted by Moe on 16 Apr, 2011 02:31 PM

    Moe's Avatar

    Hi James,

    That's quite odd and unexpected. Let's do the following:

    1- Go to preferences & delete your account by swiping it.
    2- Add your account again and try if it works and report back here.

    Sorry you have to go through this on your first uses. I'll be waiting for your response.

  2. 3 Posted by James Rose on 16 Apr, 2011 02:33 PM

    James Rose's Avatar

    for some reason i didn't even have to sign in. it showed 'whiteasianrose' at the top of the app as it was starting and all the problems started.

    i can't even get to preferences as the carbon tab doesn't come up. it is still on the launcher tab when the errors start occuring

  3. 4 Posted by James Rose on 16 Apr, 2011 02:42 PM

    James Rose's Avatar

    i deleted the carbon beta app as it has been reported on twitter that it could possible cause problems...i restarted and i am having the same errors.

    the app will not fully load and I get the same errors noted above

  4. Support Staff 5 Posted by Moe on 16 Apr, 2011 02:53 PM

    Moe's Avatar

    I just noticed the screenshot. Theme is not loaded, that means it hasn't installed properly. I promised you not to have to delete the app and reinstall, but I'm afraid I'll have to ask you to do that. Could you?

  5. 6 Posted by James Rose on 16 Apr, 2011 02:55 PM

    James Rose's Avatar

    right...it doesn't fully load. am i going to have to pay for the app again when i delete it and reinstall?

  6. Support Staff 7 Posted by Moe on 16 Apr, 2011 03:03 PM

    Moe's Avatar

    I'm not sure, but if it does we'll happily refund you... does that work for you?

  7. 8 Posted by James Rose on 16 Apr, 2011 03:25 PM

    James Rose's Avatar

    sure that sounds good. let me do that now and ill tell you what happens below:

    there we go, that did it!

    thank you very much for the help:)

    James

  8. Moe closed this discussion on 19 Apr, 2011 09:40 PM.

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