problem starting app
James Rose
via web
Here is a summary (also talking to you on twitter as 'whiteasianrose')
i purchased the app and opened it. immediately upon opening, a 'keep 10 seconds between reloads' notification pops up and keeps popping up in an infinite loop. additionally, an error box pops up with a 401: incorrect signature error. (the time and date are correct on my phone) this error box also keep popping up in an infinite loop.
below are some screen captures i took.
any help would be appreciated
thank youi;
james
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carbon_2011-16-04_100347.png 28.9 KB
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carbon_2011-16-04_100352.png 31.7 KB
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carbon_2011-16-04_100356.png 28.4 KB
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Support Staff 2 Posted by Moe on 16 Apr, 2011 02:31 PM
Hi James,
That's quite odd and unexpected. Let's do the following:
1- Go to preferences & delete your account by swiping it.
2- Add your account again and try if it works and report back here.
Sorry you have to go through this on your first uses. I'll be waiting for your response.
3 Posted by James Rose on 16 Apr, 2011 02:33 PM
for some reason i didn't even have to sign in. it showed 'whiteasianrose' at the top of the app as it was starting and all the problems started.
i can't even get to preferences as the carbon tab doesn't come up. it is still on the launcher tab when the errors start occuring
4 Posted by James Rose on 16 Apr, 2011 02:42 PM
i deleted the carbon beta app as it has been reported on twitter that it could possible cause problems...i restarted and i am having the same errors.
the app will not fully load and I get the same errors noted above
Support Staff 5 Posted by Moe on 16 Apr, 2011 02:53 PM
I just noticed the screenshot. Theme is not loaded, that means it hasn't installed properly. I promised you not to have to delete the app and reinstall, but I'm afraid I'll have to ask you to do that. Could you?
6 Posted by James Rose on 16 Apr, 2011 02:55 PM
right...it doesn't fully load. am i going to have to pay for the app again when i delete it and reinstall?
Support Staff 7 Posted by Moe on 16 Apr, 2011 03:03 PM
I'm not sure, but if it does we'll happily refund you... does that work for you?
8 Posted by James Rose on 16 Apr, 2011 03:25 PM
sure that sounds good. let me do that now and ill tell you what happens below:
there we go, that did it!
thank you very much for the help:)
James
Moe closed this discussion on 19 Apr, 2011 09:40 PM.