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My profile won't connect

Jill's Avatar

Jill

15 Jun, 2011 06:43 PM via web

My profile will not connect to Carbon. It continually says "Connection Timeout! Try Again." Carbon has verified my account. When I go online directly to Twitter, it recognizes Carbon as an authorized application. But, nothing will show up on my phone. Help!

  1. Support Staff 2 Posted by Moe on 15 Jun, 2011 07:13 PM

    Moe's Avatar

    Hi Jill, "Connection Timeout" happens when your phone can't connect to Twitter using Carbon, sometimes it happens in low signal areas or slow WiFi connections. Try again and please tell us a little bit about your Device, OS version, Connection that you're using(3G/Edge or WiFi) and we'll assist you in getting it to work :)

  2. 3 Posted by Jill on 17 Jun, 2011 08:09 PM

    Jill's Avatar

    Thanks for your reply. I did finally get it to work. I had to actually restart my phone to prompt it. It's working great now.

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