Carbon lost all my accounts, can't re-authenticatr

rubyji's Avatar

rubyji

20 Jun, 2011 11:15 AM via web

I have about 5 accounts set up in Carbon and have been using it this way for a while. Last night when I opened Carbin I was presented with the screen asking me to add/authorize an account, as if I had never used it.

I authenticated my main Twitter account, but when I enter the 8-digit number from Twitter, I get an "invalid token" error in Carbon.

  1. Support Staff 2 Posted by Moe on 21 Jun, 2011 01:24 AM

    Moe's Avatar

    Losing app settings has become a problem and we're working on changing the way the app saves data.

    As for authorization not working, try doing it on 3G/Data, this should not be an issue so I assume there's a problem with either Date/Time or Connectivity on the phone. Try this out and let us know how it works out.

  2. 3 Posted by rubyji on 22 Jun, 2011 02:52 AM

    rubyji's Avatar

    OK, tried re-authenticating while on my home wireless and it worked. I'm not going to have to do this again, will I?

  3. Support Staff 4 Posted by Moe on 22 Jun, 2011 03:00 AM

    Moe's Avatar

    That's good News. Hopefully you won't be having to do this again, this is caused by a webOS bug and it is unpredictable so we'll push an update that changes that very soon.

    Apologies for the inconveniences and having to re-authenticate your accounts.

  4. 5 Posted by rubyji on 22 Jun, 2011 03:04 AM

    rubyji's Avatar

    Great. As you can imagine it takes a while when I have to log out and into
    Twitter for each account.

    Thanks for your help and the excellent app!

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